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Old VEI device upgrade to V6 conditions


  Exchange conditions

OFFER #1: Exchange only VEI

  1. Send your VEI device (V3, V4 or V5) to us;
  2. Get new VEI device V6 with:
    - Warranty 12 months for hardware;
    - Update/support subscription for 12 months;
    - New software v6.x;
    - All licenses from old device will be transfered to new VEI V6.
Exchange price: 1200 eur

OFFER #2: Exchange to a full V6 kit

  1. Send your VEI device (V3, V4 or V5) to us;
  2. Choose a new V6 kit
  3. Get a discount for your chosen new kit (from regular price). Ask for price our managers.
Contact our dealers or main office and provide your VEI serial number.
IMPORTANT: old VEI device must be returned!!!

  Do I need to exchange old VEI to V6?

No. If you are satisfied with software v5.9 and do not need additional licenses, you do not need to exchange the VEI device.

   Why do I need exchange to V6?

The only VEI V6 device could work with Truck Explorer software v6.x. New licenses are not supported by software v5.9. New Android mobile application v6.x supported only with VEI V6.

   What is the last date for exchange to V6?

Last date to exchange to V6 is December 31, 2021. After this date exchange will not be possible.

   What VEI device version do I have?

Please look at the back side of VEI.
Please check a product number:
D11xxx - is a V3 (plastic case)
D15xxx - is a V4
D16xxx - is a V4
D17xxx - is a V5

D18xxx - is a V6
D20xxx - is a V6

   How to exchange my VEI device to V6?

If you have V3, V4 or V5 device (VEI in metallic case) contact your dealer or main office directly.
Provide a VEI device serial number and full your address.
Get a proforma invoice for payment.
Sent your VEI device at 10 EUR value in the invoice.
Your VEI device must be working and not damaged.
Get a new VEI device V6.

   What version of Truck Explorer software needed for V6?

VEI V6 device could use only software Truck Explorer v6.0 and later.

   Do I need to exchange DirectConnect 2 or 2M tool?

No, you do not need to exchange DC2 (DC2M) to DC2U. VEI V6 device supports all DC2 versions.
But some new functions works only with DC2U. Example: JTAG, GPT, BDM. Ask our support team.

   VEI device generation compatibility

VEI device version: DirectConnect device version: Truck Explorer software version:
V6 DC2U, DC2M, DC2, DC1 v6.0 or later
V5 DC2M, DC2, DC1 v5.9
V4 DC2, DC1 v5.9
V3 DC1 v3.0

   Is VEI device V3 is replaceable to V6?

Yes, you could replace to the V6 device at same conditions as V4 and V5.

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